Privacy Policy

Welcome to Namma Thalluvandi (“we”, “our”, “us”, or “NTV”), accessible via www.nammathalluvandi.in. Namma Thalluvandi operates as a digital discovery, listing, and connection marketplace for food carts, push carts (thallu vandis), and street food equipment in Coimbatore and Tamil Nadu.

We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy describes how we collect, store, utilize, disclose, and protect your information when you browse our website, submit an enquiry, book a cart, publish a cart listing, purchase a vendor subscription plan, or interact with us through WhatsApp and other communication channels.

By accessing or using our website, services, or communication tools, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

We collect information that you directly provide to us, as well as data collected automatically when you navigate through our digital platform:

We use the collected information for specific, legitimate business purposes, including:

• Displaying, organizing, and managing cart listings across the website and explore catalog.
• Facilitating direct communication between prospective renters/buyers and cart owners/operators.
• Processing vendor subscriptions, validating listing statuses, and activating promotional features.
• Providing customer support, resolving queries, and assisting with cart specifications or custom manufacturing orders.
• Verifying vendor listings to maintain platform safety, quality standards, and authenticity.
• Improving website performance, monitoring search query relevance, and optimizing user experience.
• Complying with applicable legal, financial, taxation, and statutory regulatory obligations.

Namma Thalluvandi may offer simplified login and verification using your WhatsApp number or One-Time Passwords (OTP). When you authenticate via WhatsApp or phone OTP:

• Your phone number is used strictly to verify your identity and authorize access to your listings or subscription management dashboard.
• Authentication tokens and session identifiers are stored securely in encrypted storage sessions.
• We do not share your OTP with third parties, and our team will never ask you for an active login OTP.

All online payments are securely processed through Razorpay's encrypted and PCI-DSS compliant payment gateway. When you make a payment:

• Payment credentials are submitted directly to the payment gateway through industry-standard encryption protocols (SSL/TLS).
• Namma Thalluvandi only receives verification metadata: selected plan tier, transaction status (success/failure), transaction reference / order ID, amount paid, and timestamp.
• Your transaction is governed by Razorpay's Privacy Policy and terms in addition to ours.

To provide reliable, high-performance infrastructure, Namma Thalluvandi integrates with trusted third-party service providers:

We utilize cookies, browser local storage, and similar technologies to enhance your browsing experience, remember language preferences (English/Tamil), maintain session states, and understand website traffic patterns.

You can configure your browser to reject cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain website features.

We retain your personal data and listing records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain active vendor subscriptions, resolve disputes, enforce agreements, and satisfy applicable accounting, legal, or tax requirements.

When data is no longer required, it is either securely deleted or anonymized for aggregated statistical analysis.

We implement administrative, technical, and physical security measures to safeguard your information against unauthorized access, alteration, disclosure, or loss. These measures include HTTPS/TLS encryption across all web connections, restricted database access controls, and secure third-party server environments.

However, please note that no method of electronic transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We do NOT sell, rent, or trade your personal data to third-party marketing companies. We only share information under the following limited circumstances:

• With Other Users: When you publish a cart listing, the cart specifications, photos, and designated public contact information are visible to prospective renters and buyers.
• With Service Providers: Trusted technical infrastructure partners (database, hosting, payment processor) strictly to operate and deliver our services.
• Legal Requirements: If required by law, court order, or governmental authorities to comply with statutory legal processes.
• Protection of Rights: To enforce our Terms & Conditions and protect the safety, rights, or property of Namma Thalluvandi, our users, or the general public.

By creating and submitting a cart listing on Namma Thalluvandi, you acknowledge that information included in the listing (such as cart photographs, specifications, rental rates, location area, and contact details) is published publicly on our website to enable interested customers to discover and contact you. Please do not include private personal data that you do not wish to be publicly visible in your listing descriptions.

You have the following rights regarding your personal data:

• Access & Review: Request a summary of the personal information we hold about you.
• Correction & Updates: Request corrections to inaccurate, incomplete, or outdated listing information.
• Deletion: Request the deletion of your account, published cart listings, or personal details, subject to applicable legal obligations.
• Communication Preferences: Opt out of non-essential promotional messages by contacting our support team.

To exercise any of these rights, please email us at support@nammathalluvandi.in.

Namma Thalluvandi is designed for commercial business operations, vendors, and adults aged 18 years and older. We do not knowingly collect or solicit personal data from children under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete such information from our records.

We may periodically revise and update this Privacy Policy to reflect changes in our operational practices, services, technology, or legal requirements. When updates occur, the “Last Updated” date at the top of this page will be refreshed. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, feedback, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: